Revenue Management and Collection

The goal of Revenue Management is to maintain and improve the timely collection of revenue for the City across all General Fund (GF) sources. This includes planning, organizing, and managing the collection revenue. Forecasting future revenue of the City’s General Fund is another important aspect.

Real estate, personal property, and motor vehicle taxes, along with federal and state taxes make up about 97% of the GF revenues budget each year.

The remaining 3% come from licenses and permits, fines and charges for services, among other sources.

Revenue Policies

To obtain the goal of balancing current operations with the needed resources from the community, the following Revenue policies help guide the City:

  • The City will maintain a broad revenue base.
  • The City will attempt to enlarge the revenue base by seeking new revenue sources.
  • The City will apply suitable user fees in all appropriate areas. Review of fees will occur annually.
  • The City will establish self-supporting funds as necessary.
  • The City will use effective collection systems and strategies to maximize revenues.

Revenue Payments

All invoices are due and payable upon receipt and in full no later than 30 days of invoice date.

An applicant will be assessed a $20 fee for any check that is returned due to lack of funds.

Monthly interest charges incur at 1.5% for all invoices over 30 days, or at the interest rate allowed by law, whichever is lower.

Failure to pay any invoice after 60 days may result in suspension of the account. Collection or legal action can occur after this time. Suspension remains until the account is current or a payment plan agreement is in place. Interest charges continue to accrue.

Applicants must be current with all financial obligations, taxes and/or fees due to the City of Hartford. The City reserves the right not to lift the suspension until the account is current.

 


Online Payments

The City of Hartford has an online payment option for Revenue Collections. Once you have received an invoice, payment can be made by credit card (Visa, MasterCard, Discover and American Express are accepted) or ACH/EFT. All credit card transactions are subject to a 2.95% service fee with a $1.95 minimum charge; ACH/EFT transactions are subject to a fixed service fee of $0.50.

After payment has been submitted, you will receive an email confirmation.

Online Payment

For questions regarding Tax Collection, please visit the Office of the Tax Collector.

 

 

 

 

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